EXPERTS IN FIXING
Windscreen Damage
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Windscreen damage: chip repair or windscreen replacement?
Sometimes things don’t go as planned, like a cracked or chipped windscreen. If you’re wondering what to do next, don’t worry – O’Brien® is here to help.
With hundreds of local vehicle glass experts across Australia, we can either repair or replace your windscreen, depending on the type and extent of the damage. If your vehicle is equipped with Advanced Driver Assistance System (ADAS) technology, you may require a forward-facing camera recalibration after a windscreen replacement – we’ll take care of that too. Get in touch with us, and we’ll handle the rest.
Do I need a windscreen chip repair or a replacement?
If your windscreen is chipped, your local O’Brien® expert will always prefer to try and repair it with our specialist equipment rather than replace it – it’s faster, cheaper and greener.
If your windscreen is cracked, O’Brien® recommends replacing it. Windscreen replacement typically takes around 90 minutes. If your vehicle has ADAS technology, it may require a Cal-Tech® Recalibration after the windscreen replacement, which will take additional time to complete.
We recommend replacing your windscreen if there is:
- a chip larger than an Australian $1 coin, or impeding the driver’s vision
- a crack extending more than 25mm length into the critical vision area (in front of the driver)
- any damage obstructing the driver’s line of sight
There may be other reasons why we recommend replacing your windscreen, and we can advise on this once we’ve done an inspection.
Windscreen chip repair
Minor windscreen damage, like a small chip, is generally repairable. A chip usually occurs when a stone flicks off the road, and its sharp edges impact the windscreen. When a windscreen chip happens, it’s essential to get it checked and fixed quickly, as it could crack at any time, maybe costing you a new windscreen.
We know time is important to you, so we’ll always assess your windscreen to see if we can fix the chip using our O’Brien Advanced Repair Technology (ART) system. It takes about 30 minutes to complete, and the chip will usually be almost invisible (depending on how much debris finds its way into the chip). You can also drive away immediately, knowing you’re covered by our O'Brien® lifetime workmanship guarantee.
Windscreen replacement
If your chip cracks or damage obstructs the driver’s vision, we recommend replacing your windscreen. Our expert technicians can help regardless of your car’s make or model. We only use quality glass compliant with Australian and international standards, and back our work with our O’Brien® lifetime workmanship guarantee.
It takes around 90 minutes for the damaged windscreen to be replaced. If your vehicle has ADAS technology, you will likely need the forward-facing camera recalibrated after the windscreen replacement, which takes extra time. We do this using our state-of-the-art Cal-Tech® Recalibration process, so you can drive away trusting your vehicle’s safety features, such as auto braking.
How much does windscreen damage cost?
A chip repair is cheaper than a windscreen replacement, however costs will depend on damage size, location, vehicle model, ADAS technology (which may need Cal-Tech® Recalibration) and whether you have insurance coverage for glass damage.
As Australia’s leading vehicle glass specialists, we work closely with most major insurance providers. If you are insured with glass cover and no excess, your repair or replacement will more than likely be at no cost to you. Plus, we often can even lodge the claim for you!
Not sure what your policy covers? Get in touch with us and one of our friendly consultants can help you find out.
Don’t worry, as O’Brien® can still help. Many customers choose to pay for it themselves. We know that price is important to you, which is why we do everything to ensure we provide great value for money.
Complete the online booking form, and one of our friendly consultants will call you back with a quote. We’ll then help get your repair or replacement resolved as quickly as possible.
Call us on 1800 815 414 or complete our form, and we’ll get back in touch with you.
Need an urgent chip repair or windscreen replacement?
Call us on 1800 841 263 for a quote or fill in our form and our friendly advisors will call you back to discuss your options.
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We accept various electronic payment methods, including debit cards, major credit cards and Zip Pay.
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Why choose O'Brien® AutoGlass?
With an O’Brien® AutoGlass expert, you can drive away with confidence knowing that your repair or replacement is completed to our high standards.
Australia’s leading vehicle glass experts
Extensively trained and certified vehicle glass technicians
Advanced tools and technology to ensure a high-quality service
Lifetime guarantee on installation workmanship for the life of your vehicle
Quality glass, compliant with Australian and International standards
Conveniently located, with over 150 locations Australia-wide
Mobile services available for some vehicles and locations
Our focus on recycling windscreens to give them a new purpose
Call 24/7, Australian-based customer service team
