However, please be reassured that at O'Brien^® the safety of our customers and staff is our top priority. Our employees are acting in accordance with state public health orders, and are testing and self-isolating as required which could lead to the temporary closure of a branch, longer wait times to secure a booking or last-minute rescheduling of bookings. For the latter, if this happens, O'Brien^® will be in contact with our customers to discuss alternative arrangements.

So this does mean there may be some disruption to our network in some locations, affecting service availability to customers.

If you have vehicle or property glass damage:
Contact us 24/7 on 1800 059 829 and we’ll schedule you in as soon as we can. The main areas affected by delays are currently metros in SA, VIC, NSW and QLD.

If you have an existing booking:
We recommend keeping that in place, otherwise you may have to wait longer if you reschedule. If O'Brien^® have to change your booking, then one of our team will be in touch and rearrange ASAP.

We strive to ensure all O'Brien^® branches remain open Australia-wide so we can be ready to help fix your damage. We can also come to your home or work for many services. We follow strict hygiene and safety measures and follow government regulations and health advice protocols.

During these periods of heightened awareness and uncertainty, we’d like to thank our customers for their patience as we work through the ever-changing situations.

Please check our COVID Support page for the latest updates on service availability.

The post O’Brien® COVID Update January 2022 appeared first on O'Brien.

What is the touchpoint sanitisation service?

Using a 70% alcohol-based sanitiser, single-use applicator and disposable gloves, your technician may wipe down multiple vehicle touchpoints both before and after the work. For a typical windscreen replacement, this could be over 20 locations on your vehicle.

Where are the touchpoints on my vehicle?

Depending on the make and model of your vehicle and the type of job being carried out, the touchpoints may vary, but could include:

EXTERIOR

• Windscreen
• Side and rear windows
• Exterior door handles
• Boot or bonnet release handle

INTERIOR

• Key or remote control
• Steering wheel
• Gear stick
• Interior door handles and window controls
• Seatbelt and buckles
• Wiper, indicator, light and / or other dashboard or steering column controls
• Dashboard, steering column and console
• Rearview mirror

Why is this service being offered?

O'Brien^® AutoGlass is committed to providing a clean and safe environment for all customers and technicians, and in addition to the new touchpoint sanitisation service, O'Brien^® AutoGlass continues to implement increased hygiene and safety practices including:

• Asking customers a series of health-related questions prior to confirming a booking
• Following social distancing guidelines, including the 2-metre distance between customers and colleagues and not shaking hands
• Cleaning hands before, and after, every job and wearing disposable gloves
• Wiping down all tools, work and common areas, as well as the touchpoint sanitisation locations on your vehicle
• Providing hand sanitiser at all branches for customers to use upon entering and exiting the building
• Ensuring our staff are well, and do not come to work if displaying any cold or flu symptoms
• Offering a contactless payment service to avoid the handling of cash

Why choose O'Brien^®?

It is important to us that we do the right thing for our people, customers and society. When it comes to windscreen chip repairs, windscreen replacements or other types of vehicle glass damage, you’re in safe hands with a brand you can trust. Our team is committed to solving customers problems with real care, so when you choose O'Brien^®, you can be sure to expect an expert.

To book your car in for a repair or replacement with O'Brien^® simply call us on 1800 059 829 and we’ll look after the rest.

The post Touchpoint Sanitisation Service for Vehicle Glass Repairs and Replacement appeared first on O'Brien.