However, please be reassured that at O'Brien^® the safety of our customers and staff is our top priority. Our employees are acting in accordance with state public health orders, and are testing and self-isolating as required which could lead to the temporary closure of a branch, longer wait times to secure a booking or last-minute rescheduling of bookings. For the latter, if this happens, O'Brien^® will be in contact with our customers to discuss alternative arrangements.

So this does mean there may be some disruption to our network in some locations, affecting service availability to customers.

If you have vehicle or property glass damage:
Contact us 24/7 on 1800 059 829 and we’ll schedule you in as soon as we can. The main areas affected by delays are currently metros in SA, VIC, NSW and QLD.

If you have an existing booking:
We recommend keeping that in place, otherwise you may have to wait longer if you reschedule. If O'Brien^® have to change your booking, then one of our team will be in touch and rearrange ASAP.

We strive to ensure all O'Brien^® branches remain open Australia-wide so we can be ready to help fix your damage. We can also come to your home or work for many services. We follow strict hygiene and safety measures and follow government regulations and health advice protocols.

During these periods of heightened awareness and uncertainty, we’d like to thank our customers for their patience as we work through the ever-changing situations.

Please check our COVID Support page for the latest updates on service availability.

The post O’Brien® COVID Update January 2022 appeared first on O'Brien.

Update 31 August 2021:

Please find below an update following the continued restrictions for NSW, VIC and ACT. We are still open and providing essential and emergency services as usual, with COVID Safe protocols.

In NSW, VIC and ACT O'Brien^® AutoGlass branches are operating as an essential service provider and will continue to offer both a mobile and branch service for vehicle glass repair and replacement, and branch service for safety camera recalibration. O'Brien^® Glass branches will also continue to offer home and business glass services as an essential service provider.

O'Brien^® AutoGlass in NSW
For NSW branches located in and affected by LGA’s of concern, we are operating a contactless service, and now a ‘Drop And Go’ service, which means that customers will need to place their key in a dropbox and leave their vehicle. Customer waiting rooms are also unavailable. Phone details will be displayed on the door for the customer to contact to discuss any job-related queries. Our O'Brien^® AutoGlass branches outside of these LGA’s will continue to also offer both a mobile and branch service for vehicle glass repair and replacement and branch service for safety camera recalibration.

O'Brien^® Glass in NSW
We are still providing emergency home and business glass services to all affected LGAs as an essential service provider. Please know that O'Brien^® adheres to COVID Safe protocols and offer a contactless service. Our O'Brien^® Glass branches outside of these areas are operating fully.

Please contact us on 1800 645 011 if you have vehicle, home or business glass damage, or any questions and one of our agents will be happy to help.

For the latest service updates and changes due to COVID, please check our COVID Update page and Status Tracker here.

Following the latest COVID guidelines, O'Brien^® would like to reassure customers that we are open and our O'Brien^® experts are available to provide essential vehicle and property glass repair and replacement services, and electrical and plumbing services in any affected areas and/or hotspots.

We are working on the latest lockdown guidelines and COVID safe practices including hygiene protocols, touchpoint sanitisation, contactless payment and mandatory wearing of face masks.

Don’t forget we can come to your home or work location as we do offer a mobile service. Check out your nearest O'Brien^® location here.

During these challenging and changing times, we continue to be committed to the safety of our customers, staff and the community and closely monitor the COVID-19 situation across Australia.

We want to reassure you that we’re still here to help. Where we can, we will continue to support our customers, and solve their problems with real care.

If you need help, our call centre continues to remain open 24/7. Call us anytime on 1800 059 829 that is convenient for you.

O'Brien^® AutoGlass services remain open!

We are operating to the new lockdown restrictions, which for our business, means we are still able to provide services to customers requiring emergency repairs.

As customers in states with restrictions can only leave home for certain reasons, we believe it is essential that your vehicle is safe and secure in the event you need to travel, which includes vehicle glass such as the windscreen.

In support and understanding of the requirements for people to stay at home, O'Brien^® is also able to come to you via our mobile service team.

If your vehicle has broken glass that will impact your safety or the security of your vehicle, please contact us for support. If you’re unsure, call us, and we can help you.

What to expect when making a booking?

When you call us, we’ll ask you a series of questions to ensure we can complete the work.

Our technicians will be wearing face masks and adhering to all the necessary hygiene restrictions in place, they may also carry out touchpoint sanitisation on your vehicle.

If your car has a forward-facing safety camera, we also offer a recalibration service after a windscreen replacement for many vehicle types.

O'Brien^® Glass services remain open!

Under the latest restrictions, we can repair the glass in your home or business for safety and security reasons such as broken glass in your windows or doors.

If you have a safety or security concern, you can contact us 24/7 to see how we could help you.

What to expect when making a booking?

When you call us, we’ll ask you a series of questions to ensure we can complete the work.

Our glaziers will come to the place of damage and advise how they will undertake the repair to address your safety or security concerns.

They will be wearing face masks and adhering to all the necessary hygiene restrictions in place.

O'Brien Electrical & Plumbing services remain open!

Our O'Brien Electrical and Plumbing businesses are independently owned and operated. Each business has its own COVID Plan in place. Click here to find your nearest location.

The post COVID Restrictions Update appeared first on O'Brien.

What do you like most about Darwin?

I have lived in Darwin for eight years. Before that, I was based for 17 years in the Pilbara Region of North-Western Australia. My wife and I were looking for a change from Karratha but did not want to move to a big city. I got the opportunity to move to Darwin and, after visiting, we decided it was the perfect city for us. It had all the opportunities of a city but without the big city problems. I often refer to Darwin as the 20min city, It takes 20min to get to the northern suburbs or to the rural area from the CBD and our rush hour traffic is more like a 10min rush.

Not only that, but I also love the weather. And I know some people will think I am mad, but I love the freedom to escape the city and camp in the bush less than one hour from home, and in some of the most diverse areas Australia has to offer.

How big is the O'Brien^® AutoGlass team in Darwin?

We currently have four technicians and two trainees and are currently looking to employ another trainee to join the team in 2021. Our technicians vary in experience with our most experienced having been with us for 12 years and our newest and youngest technician having started just before Christmas and straight out of school. As a team, we are hardworking, up for a challenge and always looking at ways to better serve our customers.

What is unique about the O'Brien^® AutoGlass Darwin branch?

The Darwin Branch is unique in that it is the only O'Brien^® windscreen repair, replacement, and recalibration branch in the Northern Territory so we must be very self-sufficient and cannot rely on help from other branches. All our glass has to travel over 3700km each week from Sydney to Darwin. This means we carry a lot of stock and the potential for damaged glass along the trip is quite high.

What is the most unusual job you have completed?

Just recently we had to replace the windscreen of an armoured Landcruiser. Because the car was used to transport cash to and from banks, it was fitted with 20mm thick glass in the windscreen and doors that we had to replace.

How are you managing the ongoing threat of COVID-19 in branch?

Fortunately, Darwin has not had any community transmitted COVID-19 cases but as a precaution, we still make sure we sanitise vehicles and regularly wipe down benches, desks, chairs, and doors in branch. We have registered for the NT check-in app so when a customer is staying for longer than 15 minutes, they scan a QR Code that registers that they are at the Darwin Branch and NT Health keeps this info for 28 days to assist in tracking if there is an outbreak in Darwin.

The post Branch Manager Spotlight – Rodney Baxter from Darwin appeared first on O'Brien.

Here’s how it all happened… and all within 2 weeks!

All staff who could work from home went home immediately so the Customer Solutions Centre could be split across two floors to allow O'Brien^® to follow social distancing regulations and implement key contingency measures. With strict rules in place such as no travelling between floors, separate entrance/exit by floor and zoom meetings between floors meant the part of the Customer Solutions Centre could still operate and support customers if there was an outbreak on one of the floors.

In addition, 40% of Customer Solutions Centre agents were set up and working from home within 2 weeks while still taking customer calls.

Extra hygiene protocols were put in places and floor champions were appointed to ensure the new rules were followed and to help identify any further risks.

This wouldn’t have happened without the flexibility and positivity from all our Customer Solutions Agents. Here’s what one of our Customer Service Agents, Adriana had to say.

Working in Customer Solutions is not an easy job. Our agents are trained and skilled to deal with resolving customer enquiries quickly, no matter how complex. In addition, they had to quickly adapt their working practices over the last few months, as COVID-19 emerged, to adhere to changing Government regulations and WHS guidelines.

Looking after our Customer Solutions agents is so important to us. We encourage lots of engagement each week, in the form of competitions, celebrations, support, story sharing and recognition, to keep spirits and morale high especially now the team are separated across multiple sites.

If this sounds like a great place to work and you would be interested in working for our Customer Solutions then check out any available opportunities on our Careers Website.

A bit about O'Brien^®

O'Brien^® has multiple divisions: O'Brien^® AutoGlass, O'Brien^® Glass and O'Brien Electrical & Plumbing. The biggest of which is O'Brien^® AutoGlass, where each year we complete over*:

• 289,000 windscreen replacements
• 44,000 windscreen repairs
• 28,000 side glass replacements
• 16,000 rear glass replacements

* Figures based on FY 2019

At O'Brien^® AutoGlass we can also recalibrate the camera in your vehicle to help ensure the proper working of many of the safety systems built into your car such as automated braking systems. This is our Windscreen Cal-Tech^® Recalibration Service which is done at the same time as your windscreen replacement.

Contacting Us

If you’ve got a chip or crack in your windscreen, or in need of glass replacement in your home or business then give us a call on 1800 059 829 and one of our lovely agents will help you.

We’re open 24/7 to take your call, so contact us anytime that is convenient to you.

The post How our Call Centre rapidly adapted to COVID-19 appeared first on O'Brien.

NEW RESTRICTIONS IN VIC ANNOUNCED

We are still open and our O'Brien^® experts are available to provide vehicle and property glass repair and replacement services. We are working to the latest lockdown guidelines and COVID safe practices including hygiene protocols, touchpoint sanitisation, contactless payment and mandatory wearing of face masks. Don’t forget we can come to your home or work location as we do offer a mobile service. For Electrical & Plumbing services or if you are in an area operated by an O'Brien^® Authorised Dealer, please contact them directly, check out your nearest O'Brien^® location here.

During these challenging times, we continue to be committed to the safety of our customers, staff and the community. We are closely monitoring the COVID-19 situation in Victoria and taking advice from the Department of Health and Human Services.

We want to reassure you that we’re still here to help. Where we can, we will continue to support our customers across Victoria, and solve their problems with real care.

If you need help, our call centre continues to remain open 24/7. Call us anytime on 1800 059 829 that is convenient for you.

O'Brien^® AutoGlass services remain open across Victoria

O'Brien^® AutoGlass is working to the new ‘circuit breaker’ restrictions, and for our business, this means we are still able to provide services to customers requiring emergency repairs.

As Victorians can only leave home for one of five reasons, we believe it is essential that your vehicle is safe and secure in the event you need to travel. A Certificate of Roadworthiness (RWC) in Victoria is required in some circumstances to check that a vehicle is in good condition for safe use on public roads. This includes parts of the vehicle such as the glass in the windscreen. For more information on RWC, please click here.

In support and understanding of the requirements for people to stay at home, O'Brien^® is still able to come to you via our mobile service team.

If your vehicle has broken glass that will impact your safety or the security of your vehicle, please contact us for support. If you’re unsure, call us, and we can help you.

What to expect when making a booking?

• When you call us, we’ll ask you a series of questions to ensure we can complete the work.
• We’ll come to you via our mobile service teams.
• Our technicians will be wearing face masks and adhering to all the necessary hygiene restrictions in place.

What if your car requires Cal-Tech^® recalibration?

If your car has a forward-facing safety camera, we also offer a recalibration service after a windscreen replacement for many vehicle types.

O'Brien^® Glass services remain open across Victoria

Under ‘circuit breaker’ restrictions, we can repair the glass in your home or business for safety and security reasons such as broken glass in your windows or doors. If you have a safety or security concern, you can contact us 24/7 to see how we could help you.

What to expect when making a booking?

• When you call us, we’ll ask you a series of questions to ensure we can complete the work.
• Our glaziers will come to the place of damage and advise how they will undertake the repair to address your safety or security concerns.
• They will be wearing face masks and adhering to all the necessary hygiene restrictions in place.

O'Brien Electrical & Plumbing services remain open across Victoria

Our O'Brien Electrical and Plumbing businesses are independently owned and operated. Each business has its own COVID Plan in place. Should you require electrical or plumbing emergency services, please ask your local O'Brien business about their COVI Plan. Click here to find your nearest location.

Wherever we can, we will continue to service and support our customers while complying to the latest changes in the government regulations to keep our customers, staff and the community safe. You can always contact us 24/7, so if you have any questions, one of our friendly call centre agents will be there to assist.

The post VIC COVID Circuit Breaker Restrictions Update appeared first on O'Brien.

What is the touchpoint sanitisation service?

Using a 70% alcohol-based sanitiser, single-use applicator and disposable gloves, your technician may wipe down multiple vehicle touchpoints both before and after the work. For a typical windscreen replacement, this could be over 20 locations on your vehicle.

Where are the touchpoints on my vehicle?

Depending on the make and model of your vehicle and the type of job being carried out, the touchpoints may vary, but could include:

EXTERIOR

• Windscreen
• Side and rear windows
• Exterior door handles
• Boot or bonnet release handle

INTERIOR

• Key or remote control
• Steering wheel
• Gear stick
• Interior door handles and window controls
• Seatbelt and buckles
• Wiper, indicator, light and / or other dashboard or steering column controls
• Dashboard, steering column and console
• Rearview mirror

Why is this service being offered?

O'Brien^® AutoGlass is committed to providing a clean and safe environment for all customers and technicians, and in addition to the new touchpoint sanitisation service, O'Brien^® AutoGlass continues to implement increased hygiene and safety practices including:

• Asking customers a series of health-related questions prior to confirming a booking
• Following social distancing guidelines, including the 2-metre distance between customers and colleagues and not shaking hands
• Cleaning hands before, and after, every job and wearing disposable gloves
• Wiping down all tools, work and common areas, as well as the touchpoint sanitisation locations on your vehicle
• Providing hand sanitiser at all branches for customers to use upon entering and exiting the building
• Ensuring our staff are well, and do not come to work if displaying any cold or flu symptoms
• Offering a contactless payment service to avoid the handling of cash

Why choose O'Brien^®?

It is important to us that we do the right thing for our people, customers and society. When it comes to windscreen chip repairs, windscreen replacements or other types of vehicle glass damage, you’re in safe hands with a brand you can trust. Our team is committed to solving customers problems with real care, so when you choose O'Brien^®, you can be sure to expect an expert.

To book your car in for a repair or replacement with O'Brien^® simply call us on 1800 059 829 and we’ll look after the rest.

The post Touchpoint Sanitisation Service for Vehicle Glass Repairs and Replacement appeared first on O'Brien.

Whether you’re on the road providing essential services or spending more time at home, now is the best time for one of our expert technicians to get that chip fixed at a local branch or using our mobile service. O'Brien® are open and operating as usual and are taking increased hygiene and protective measures to help keep customers and staff safe. You can read our COVID-19 plan here.

So why should you choose and trust O'Brien®?

While many vehicle glass service providers offer a chip repair service, they’re not all the same. This means it’s important to ensure you have the right people repairing your windscreen chip.

To help you choose, here are 5 important questions to ask a chip repair service provider. You can then book confidently, knowing you’ve made the right choice.

1. What resin do you use for your windscreen chip repair?

To repair a chip, a resin is applied to the area which fills the gaps in the windscreen.

Service providers can use all different qualities and types of resin to repair your chip. Unfortunately, some resins deteriorate over time which can cause chips to reappear and even turn into cracks.

This is why O'Brien® developed our exclusive, specially formulated resin which dries stronger and lasts longer than ever – it’s our best ever resin.

2. What tools and technology are used to repair my chip?

Chip repairs require the utmost care to achieve a quality result every time. Some suppliers will repair chips by hand or use DIY kits. However, it requires steady workmanship and careful accuracy to fill right to the ends of all the micro-cracks.

At O'Brien®, we use our exclusive Advanced Repair Technology System. It creates a vacuum around the chip damage which helps to remove any dust and dirt particles, creating a cleaner area from which to work. Then, using pressure, it pushes the resin into the chip, filling even the finest micro-cracks. Once the vacuum is removed UV light hardens the resin.

Using exclusive tools and technologies like this enables us to provide a quality chip repair, every time, in just 30 minutes so you can drive away with confidence.

3. What warranty do I get for this service?

A windscreen repair is a professional service, which means you’re relying on them to perform a quality job and provide you with a guarantee of their workmanship.

At O'Brien®, we offer a workmanship guarantee for the lifetime of the vehicle. If your chip repair fails, we will credit the cost of the chip repair from the cost of a new O'Brien® windscreen.

For over 95 years, we’ve been dedicated to helping motorists like you, all over Australia. Our national network covers 99%* of the population, so you can be sure we’re always close by in the unlikely event of a problem.

* Based on 2016 Census population by postcode data

4. Will my windscreen look like new?

A chip can be frustrating to look at, but keep in mind a chip repair is not a cosmetic repair – it is designed to stop the chip turning into a crack and resulting in further damage.

At O'Brien®, our Windscreen repair work will always look better than the unrepaired damage. While it won’t make a chip completely invisible, we double-check the damaged area is completely filled and repeat the process if necessary, and then clean and polish the windscreen to leave a smooth finish.

5. Who will be working on my windscreen repair, and are they qualified?

If you want a quality chip repair, choose a service provider with extensive experience. At O'Brien®, we completed over 44,000 windscreen repairs last year. Every one of them was completed by a trained technician.

Our technicians are assessed every two years for quality and performance along with additional training for continuous improvement. We have a very high standard we hold ourselves to, helping to ensure the highest quality service.

So, which chip repairer should you choose?

Based on these 5 essential questions, which chip repairer will you be using? As you can see, not every chip repairer is the same, and it’s important to select the right service for you and your vehicle.

While you may have received different quotes, remember that the service quality of each provider can differ too. So, make sure you make the right decision when you book your chip repair service.

Also, in light of COVID-19, you should consider the steps that your service provider has put in place to ensure not only your vehicle is safe – but so are you. If you wish to learn more about our response to the current situation, whether you choose to visit a branch or use our mobile service, you can read our COVID-19 plan here.

Why choose O'Brien®?

When it comes to windscreen repairs and windscreen replacements, you’re in safe hands with a brand you can trust. Our technicians are extensively trained in vehicle glass and use our exclusive technology to ensure the utmost care for your vehicle. Not only do we offer repairs in branch, but we also come to you – whichever is more convenient.

Are you ready to book in your chip repair with O'Brien®? Simply call us on 1800 059 829. We’ll ask you a couple of simple questions and book you in as soon as possible.

The post Get Your Windscreen Chip Repaired Quickly Before It Cracks appeared first on O'Brien.