However, please be reassured that at O'Brien^® the safety of our customers and staff is our top priority. Our employees are acting in accordance with state public health orders, and are testing and self-isolating as required which could lead to the temporary closure of a branch, longer wait times to secure a booking or last-minute rescheduling of bookings. For the latter, if this happens, O'Brien^® will be in contact with our customers to discuss alternative arrangements.

So this does mean there may be some disruption to our network in some locations, affecting service availability to customers.

If you have vehicle or property glass damage:
Contact us 24/7 on 1800 059 829 and we’ll schedule you in as soon as we can. The main areas affected by delays are currently metros in SA, VIC, NSW and QLD.

If you have an existing booking:
We recommend keeping that in place, otherwise you may have to wait longer if you reschedule. If O'Brien^® have to change your booking, then one of our team will be in touch and rearrange ASAP.

We strive to ensure all O'Brien^® branches remain open Australia-wide so we can be ready to help fix your damage. We can also come to your home or work for many services. We follow strict hygiene and safety measures and follow government regulations and health advice protocols.

During these periods of heightened awareness and uncertainty, we’d like to thank our customers for their patience as we work through the ever-changing situations.

Please check our COVID Support page for the latest updates on service availability.

The post O’Brien® COVID Update January 2022 appeared first on O'Brien.

Since the start of the Covid outbreak, we have put in place measures in each of our branches and with our mobile technicians to help reduce the spread of the virus. We have continued to evolve how we do business in line with best practices recommended by government and health officials.

This is now even more important as restrictions ease in certain states across the country.

To give you that extra degree of confidence when you bring your car in for vehicle glass damage such as a windscreen repair or replacement, some of the things you may notice are;

• While we will give you a very warm welcome – we won’t shake your hand when you bring your car to us at a branch or we arrive at your home.
• If we are attending a job at your home or workplace, we will politely decline any drinks or refreshments offered to us.
• We wear disposable gloves when handling equipment, these gloves are disposed of after each job.
• We clean and sanitise the work area and other areas of your car that were touched by us while repairing or replacing your windscreen or other car windows (this includes door handles, window hinges, steering wheels).
• At the end of each job, we sanitise the tools we use, and we wash our hands.
• We will keep a 2-metre distance from other people within the branch and out on mobile jobs.
• As per government requirements, we wear masks within the branch and on mobile jobs.
• We have QR codes at each branch so we can accurately record the details of all customers we serve for the purposes of contact tracing.
• Our technicians dispose of all rubbish at their workstations or within their mobile van regularly.

We are proud of all we are doing to help keep our communities safe as we continue to deliver you excellent service.

For more information please refer to our COVID-19 support page.

The post We Are Committed To Your Safety appeared first on O'Brien.