Due to the persistent onslaught of weather events, coupled with the daily wear and tear from passing traffic, bitumen roads across the country steadily deteriorate, meaning small stones and debris are lying in wait. These little rocks pose a significant risk to your vehicle’s windscreen by potentially causing windscreen chips and ultimately also windscreen cracks.

If you are unfortunate enough to have a chip turn into a crack in your windscreen… do you know if you can continue to drive with a cracked windscreen or not?

In this article, we’ll help you find the answer and walk you through the steps to take in the event of a windscreen crack.

The difference between a chip and a crack.

This seems obvious, but it’s good to know whether your windscreen damage is a chip or a crack.

A windscreen chip is a localised form of damage to the glass typically caused by the impact of a small rock or debris.  A chip can range in size and shape and generally doesn’t go beyond the first layer of glass. Whereas a windscreen crack is a more substantial and lengthier break in your glass that can happen instantly or develop over time.  You can’t miss a windscreen crack! One challenge with cracks is that once formed, they can also extend into larger damage, sometimes while you’re driving, and this can be unexpected and even impair visibility.

More about your windscreen glass

Your front windscreen is made of laminated safety glass. This type of “safety” glass is designed to respond to excessive amounts of force and break in a way that is ‘safe’, due to having an interlayer of polyvinyl butyral (PVB) that is fused together between two sheets of glass. This flexible clear interlayer is extremely strong and will hold the glass together on impact, rather than shatter. A crack usually occurs in the top layer of glass, and not affecting the bottom layer of glass, which is protected by the strong interlayer.

By design, your windscreen, if it cracks, will not shatter or fall in on the car’s occupants.

So, what causes a crack?

Often, it starts with a chipped windscreen, which may seem like a mild problem in the short term.  However, there is always the chance of the chip potentially turning into a large crack.

Your windscreen is a tough piece of vital glass in your vehicle, but when damaged by a chip (e.g. from a stone), it sometimes doesn’t take much for that chip to expand and crack.

Factors that can cause a chip to crack include:

• hail and storms,
• bumpy roads/terrain and vibrations,
• sudden temperature changes,
• putting pressure on the windscreen, and
• direct impact of any kind.

If this happens, the whole windscreen may need to be replaced at a higher cost, so it’s best to get on top of things. In fact, even if the damage remains as a chip but exceeds the following sizes, our technicians will need to replace the windscreen:

• Larger than a 5c coin (on the driver’s side and in the driver’s critical vision area)
• Larger than a $1 coin (on the passenger side or middle)
• Less than 5cm away from any edge of the windscreen.

Note the Australian Standard sets out a lot more rules for when a chip should not be repaired, such as proximity to previous repairs, maximum repairs in areas of the windscreen, and smaller sizes of chips of certain shapes, as well as when the chip damages both sides of the glass plus a few other things. Our expert technicians can advise you if your chip can be repaired once they’ve assessed the damage.

What happens if your windscreen cracks while you are driving (which, let’s face it, almost always happens)?  What do you do then?

My windscreen just cracked – can I still drive?

Apart from the inconvenience and extra cost, getting a crack in your windscreen will not mean you have to stop driving your car necessarily.

Every windscreen crack is different, no one is the same.  They can be across the whole screen or just a section.

The most important thing to remember is that your windscreen is designed to crack and remain in place (and not fall in or out).  So, if the crack/damage doesn’t interfere and obscure your visibility while driving (that is, the crack is directly in front of the driver’s critical vision area), and you feel safe to drive, you can still drive your car.

PLEASE NOTE:

• If your car has Advanced Driver Assistance Systems (referred to as ADAS), the forward-facing camera that is part of the ADAS system may be affected by the crack, especially if it is at the top of the windscreen. So, it may not be safe to rely on your car’s ADAS features until you get the windscreen replaced and your car’s forward-facing ADAS cameras recalibrated.
• Each State in Australia is governed by road rules, which determine when you are permitted to drive with a cracked windscreen. You should be aware that in some States, police can issue fines for cracked windscreens, so it is best to fix your windscreen as soon as possible.

Steps to take to fix a crack in your windscreen.

As mentioned above, cracks happen! Here’s what to do if you get one in your windscreen.

1. Assess the damage

If the crack has happened while driving on a road trip, and you feel safe to drive, and the crack is not obscuring the driver’s vision in any way, you can still drive your vehicle.

We recommend stopping at a safe and secure location, to fully assess the damage on the windscreen and the rest of the vehicle before continuing. If you don’t feel you can drive your car safely with the cracked windscreen, our mobile windscreen service may be able to get to you.

2. Call O'Brien

Call O'Brien  (we’re available 24/7) to discuss your options with our friendly team member. Whether you have insurance or not, our experts can help arrange your replacement glass for you, including kicking off the claims process if required.

With over 60+ service centres nationally, plus a network of expert Authorised Dealers as well, we can help arrange a booking at the location nearest to you or even opt for our mobile service (for select replacements).

We will do our very best to get you a booking as soon as possible. However, there are times when your preferred glass is not available immediately, or there is not a suitable slot available until a bit later. Know that we’ll endeavour to get your repair done as promptly as possible, but if there is a delay for whatever reason, like your windscreen glass needs to be ordered, be assured that provided it does not obscure the driver’s vision you can drive with a crack in your windscreen until it can be replaced, subject to State rules and regulations.

Got a crack in your windscreen, we’re your local experts.

Call O'Brien® AutoGlass today to help with replacing your cracked windscreen.

A cracked windscreen is always unexpected and usually frustrating, but with O'Brien®, we make the replacement process easy for you and worry-free.

Our skilled technicians can replace your windscreen in around 90 minutes, or if your car has ADAS, we can usually complete the replacement and recalibration within a day. Call 1800 059 829 today to speak to our friendly O'Brien® experts for help with your windscreen damage.

The post Can I drive with a cracked windscreen? appeared first on O'Brien.

It looks great, but keeping your car’s windscreen clean is essential, as dirt, stains, and smears could obstruct your vision whilst driving and distract your focus on the road ahead. 

 As our team of technicians at O'Brien® AutoGlass are experts on caring for your windscreens, we’ve compiled a tried-and-tested guide on achieving a spotless windscreen.   

Exterior 

What to use: 

• Alcohol-based glass cleaner 
• At least two pieces of clean, lint-free microfibre cloths or towels 
• Rubber gloves & eye protection (optional but recommended) 

Expert Tips: 

* Avoid using ammonia-based glass cleaners if your windscreen is tinted, as it can cause discolouration. 

* Use reusable microfibre cloths or towels for a streak-free finish. These cloths/towels are long-lasting, can be washed after use, and are better for the environment. Avoid using disposable cloths/towels to make your windscreen clean and as green as possible!
* If you see a chip in your windscreen, make sure to get the chip repaired before applying pressure to any of the damaged areas of the chip, as this could cause the damage to spread into a crack. 

Steps to follow: 

1. Carefully lift both the wiper blades outwards and off the windscreen. 
2. Spray the glass cleaner evenly to thoroughly coat the first half of the windscreen. 
3. Wipe the windscreen with one of your clean microfibre cloths in straight vertical motions. 
4. Take another clean microfibre cloth and wipe the same part of the glass in straight horizontal motions, ensuring that the glass is completely dry. 
5. Moving to the second half of your windscreen, repeat steps 2-4 using either the clean sides of the same cloth or a fresh, new set. 
6. With the wiper blades still positioned off the windscreen, spray the glass cleaner on the wiper blades. 
7. With a towel, pinch both sides at the top of the wiper blades and wipe downwards; repeat until dry. 
8. Lastly, use a dry microfibre cloth to buff the entirety of the windscreen in small circular motions. 

Expert Tips: 

* Avoid having your hands or fingers touch the glass while wiping. Doing so can leave smears on the windscreen.
* Don’t leave the overspray on the trim and edges of the windscreen unwiped, as this will become visible when it dries.
* Make sure to remove any dirt and grime accumulated in the wiper blades; if left, this may scratch your windscreen when you use the wipers.
* Be sure to remove any leaves and twigs at the foot of the windscreen as well. 

Interior 

Now that the outside of your windscreen is sparkling clean, read on for more tips from our O'Brien® AutoGlass experts on cleaning the interior of your windscreen. 

What to use: 

• Rubbing alcohol 
• Alcohol-based glass cleaner 
• Three pieces of clean, lint-free microfibre cloths or towels 
• Rubber gloves & eye protection (optional but recommended) 

Steps to follow: 

1. With a clean cloth, wipe the interior of your windscreen using circular motions, starting at its bottom and moving upwards. 
2. Flip the cloth to the clean side and wipe the windscreen again, using up and down motions. 
3. Apply enough rubbing alcohol onto a fresh, clean cloth but not so much that it drips. Wipe the windscreen using circular motions. If you get alcohol on the dash, clean it off immediately with a paper towel to avoid staining. 
4. Spray the glass cleaner directly on another clean cloth. Wipe the first half of the windscreen using vertical, and then horizontal movements. 
5. Repeat step 4 on the other half of the windscreen using the same cloth. 

Expert Tips: 

* Don’t spray the rubbing alcohol and glass cleaner directly onto the windscreen to avoid overspray staining the dashboard. 

Time to check the condition of your windscreen 

Regularly cleaning your car’s windscreen is recommended as it allows you to monitor its condition and ensure there are no small chips that you may not have noticed since you last cleaned the glass.  

If you do notice a small chip, it’s important to get it fixed before it turns into a crack. Read here to find out more about how O'Brien® can repair a chip in your windscreen. 

Make cleaning easier next time, with O’Brien® Vis-Tech! 

A treatment for your windscreen, like our new O’Brien® Vis-Tech, can make your cleaning job much easier! 

Not only can O’Brien® Vis-Tech help to prevent dirt, insects and other debris from sticking to your windscreen, it makes driving in the rain safer, as it improves your visibility by repelling the rain. One application lasts for up to 12-months (or up to 20,000kms), and can be applied by our expert technicians at any of our Service Centres. For more information on O'Brien® Vis-Tech, click here. 

With locations across Australia, the O'Brien® AutoGlass team are your local experts for all things windscreens, so contact us online or call 1800 059 829 to speak to one of our friendly team members. Our experienced technicians will assess and discuss your windscreen repair or replacement options, as well as help with a range of auto accessories that can improve your driving experience, and help you get back on the road quickly and safely. 

The post The Ultimate Guide to Cleaning your Windscreen appeared first on O'Brien.

With 64 O’Brien® AutoGlass locations across Australia, there could be an expert technician nearby, ready to assist you with your vehicle glass needs.
Today, we wanted to shed some light on what the O’Brien® AutoGlass mobile service covers, so decided to have a chat with one of our most experienced mobile technicians, Mike Kelly from the Smeaton Grange Service Centre in Sydney.

We asked Mike a few questions about the work he does each day at O’Brien® to help keep his customers on the road. We hope you learn about the ins and outs of the O’Brien® Mobile Service and a few handy tips as well.

Q: Tell us about what services you provide as part of the O'Brien® AutoGlass Mobile Service.

Mike: Every service centre has at least one qualified Mobile Service Technician who specialises in providing convenient windscreen replacements and repairs. As a Level 5 technician with 19 years of experience, I primarily work on the road, replacing windscreens at customers’ homes, businesses, or even at the beach– essentially wherever our customers need us, provided it’s a safe location.

We can help with chip repairs, windscreen replacements (for non-ADAS vehicles), door and rear glass replacements and we can even offer additional services like windscreen wiper and cabin filter replacements as well.

When you make a booking, our call centre team can confirm if there is a mobile service option available at your service centre for the time you’d prefer.

Q: Is it safe for someone to drive with a chip or crack in their windscreen?

Mike: A chipped windscreen may seem like a small problem in the short term, but there’s a chance that that chip may spread and eventually turn into a large crack. There’s no issue driving with a chip, however, there’s no knowing when a chip could turn into a crack. In fact, it will often when you least expect it, so it’s wise to get a chip repaired as soon as it happens.

In the event of a crack appearing, if the crack doesn’t impede the driver’s vision, it’s usually ok to drive your vehicle to a safe location, but you should seek our assistance immediately afterwards. That’s what’s good about our Mobile Service, so you can avoid the need to drive with reduced visibility and unsafely.

Q: What tips do you have for customers that they can follow right away in the event of getting a chip in their windscreen?

Mike: A chip in your windscreen means that your windscreen is weak where this damage is, which means your windscreen could crack at any time. So, the best approach is to get it fixed as soon as you can.

A handy tool to keep in your glovebox is an O'Brien® Saver Patch Kit. These are free, and available at your local O’Brien service centre. This clear sticky patch can cover your chip and prevent moisture or dirt from being embedded in the cracks of the chip. While this patch won’t prevent the chip from turning into a crack, it could help improve the cosmetic appearance of your repaired chip. If the chip is kept clean, there’s a better chance of the repair being less visible. But the best thing is to act quickly to repair your chip, which can save you from having to replace your entire windscreen. Like we say in our ads, repairing a chip is definitely FASTER, CHEAPER and GREENER.

I repair lots of chips every day, as it’s very convenient for customers to have us come to them (instead of bringing their car into our service centre). And I always leave behind a few Saver Patch Kits (because you never know when you will get a chip).

Q: How long does a typical windscreen replacement take, and what is the process like?

Mike: At the start of my day, I’ll have already loaded up the new windscreen for your vehicle (which our branch team arranged to have ready at our centre when you first booked with us). This means I’ll have not only your new windscreen but all the tools I need to complete the installation when I arrive and once I’m there, at the customer’s location, I get straight to work.

On average, a windscreen replacement takes around 90 minutes to complete.

Once the replacement is done, we recommend you let the car sit for approximately half an hour to ensure everything sets properly which means you’ll usually be back on the road and safe, within about an hour and a half.

Note that if you go to a service centre for a windscreen replacement, you will need to allow an extra 30 minutes (depending on how busy they are), and if your car has ADAS features, it will require additional time for a recalibration to be performed.

Q: How do you ensure you have the right glass for each job?

Mike: At O’Brien®, we have a vast inventory of prefabricated glass covering a wide range of vehicle makes and models at our National Warehouse, something in the range of 150,000 different shapes and sizes.

When a job request comes in, we verify the vehicle’s specifications and promptly order the necessary glass from our national warehouse. Technicians like me are trained to identify the correct glass type, and our advanced inventory management systems ensure we make the accurate choice. Plus, with the extensive delivery network, the right glass is delivered to our service centres quickly as well.

Q: Can you provide the Mobile Service anywhere to customers?

Mike: We can provide our services at customers’ homes, businesses, or even at convenient public locations like shopping centre car parks.

However, for safety reasons, we typically require off-road parking to carry out the work efficiently. If a vehicle is stuck on the road due to damage, we’ll assess the area for safety and proceed accordingly. If possible, it’s also great if the vehicle can be kept under cover as working with glass in the direct sun can be blisteringly hot – that’s a great help to us. For example, if the glass is too hot, we have to wait until it cools down to perform a chip repair (which adds extra time to the job and can delay you getting back on the road).

As Mike, our mobile tech expert said: if you’ve got a chip in your windscreen, don’t wait.

Remember, it doesn’t take much for a windscreen chip to turn into a crack, plus, chip repair is faster, cheaper, and greener than windscreen replacement.

So, don’t wait for the chip to turn into further damage.

Have your windscreen chip repaired by a friendly expert technician like Mike who can come to you and help get you back out on the road fast.
Call 1800 059 829 or visit our website to book your repair or replacement today.

Do I look familiar? You’re probably right! You may have seen me in the recent O'Brien Group Brand ad. To view the ad, click here.

The post Behind the Scenes of O’Brien® Mobile Service: On the road with Mike Kelly, an O’Brien® Technician. appeared first on O'Brien.

Fortunately, many products these days can be made using these recycled materials.

But what about windscreen glass recycling?

One common question we get is, ‘Can you recycle windscreen glass?’. The answer is yes!

With the advancement in technology, recycling a windscreen is possible, and it’s surprising how it can be reused.

At O’Brien^®, we replace thousands of windscreens annually and we are proud to say that we are always thinking of ways to provide sustainable solutions for windscreen repairs and replacement services.

We do this in two ways. Firstly, we always prefer to repair a chipped windscreen rather than replace it. After all, it is the greener choice. But, if we can’t fix that chip, then we work with local recycling manufacturers to try and reuse the materials to give your windscreen another purpose.

So, how do we recycle cracked windscreen glass? We thought we’d give you a run-down on what we are currently doing with one of our many recycling partners in Perth, WA.

Firstly, what makes windscreen glass different from other types of glass?

Windscreen glass is a type of “safety” glass because of how it responds to excessive amounts of force. Its ability to hold together after a car crash is due to an interlayer of polyvinyl butyral (PVB) that is fused together between two sheets of glass. This flexible clear interlayer is extremely strong and will hold the glass together on impact, rather than shatter.

Because of this, glass from windscreens needs to undergo additional processes to be recycled.

The recycling process with our Perth recycling partner

Due to the interlayer, windscreen glass recycling requires additional processes before the glass can be recycled and used for other purposes.

Here are the 4 steps taken to process damaged windscreen glass from our take at O’Brien^® AutoGlass branches across Perth and surrounds:

1. Our third-party recycling partners collect the windscreen glass from our Perth branches and distribution networks.
2. It is then broken and separated from the interlayer that is pressed firmly between the two pieces of windscreen glass.
3. Once the plastic interlayer has been removed, the glass is then put through a processor that grinds it down. A sieve then catches the plastic whilst the glass falls through onto a moving conveyor belt before being taken away to be crushed further into glass ‘cullet’ shards.
4. Once glass cullet is produced from the original windscreen glass, it will then be sent to different manufacturers to be used to create new glass or glass-based materials such as:

• Road base
• Glass bottles
• Glass Jars
• Pool filters
• Insulation wool (or fibreglass)

The environmental impact of not recycling windscreens

Glass does not easily decompose, which is why we must start aiming to recycle as much of the materials we use as possible.

Although it is possible to recycle windscreens, the process isn’t as routine as recycling ordinary glass. That’s why we recommend to only replace your windscreen when we cannot repair it.

Fixing a chipped windscreen is by far the greener choice, plus it is faster and cheaper. It can be done in just 30mins using our trusted state-of-the-art technology.

Read our recent article here about why a chip repair is the greener choice.

What O’Brien^® is doing to help the environment

At O’Brien^®, we have a repair-first policy. This means if there is a chip in your windscreen, and we believe we can repair it, then we will always try this approach first by using our special resin and equipment. We recommend having the chip inspected by an O’Brien^® vehicle glass technician as soon as possible after the damage occurs to improve the outcome of a chip repair.

We do more than just advocate for a repair over a replacement in our famous advertisements. Right across the country, our branches are focused on their environmental impact and what they can do to contribute to sustainability.

O’Brien^® AutoGlass Branch Manager Lindsey Thompson, from the Rockingham branch in Perth, works with his team daily on keeping sustainability top of mind. He explains,

“I have been with O’Brien^® Perth for 2.5 years and am proud of the company’s vision and initiatives on sustainability.

It’s great to see broken windscreens being used for other useful things, instead of going to waste.  Here at O’Brien^® we’re also proactive when it comes to other recycling such as timber, plastics, cardboard, and other material.

As a team we do all we can, and it is part of my weekly briefs with my team to report on the status and keep it top of mind.”

 Let O’Brien^® help save your windscreen, or at least help to give it another purpose. So next time you see road repairs or take a drink from your glass bottle or go for a swim in the pool, you could very well be interacting with a piece of glass that was once part of a windscreen.

If you’ve got a chip in your windscreen, don’t wait – call O’Brien^® today

Remember, it doesn’t take much for a chip to turn into a crack. At O’Brien^®, we replace thousands of windscreens every year, but a chip repair is faster, greener and cheaper.

So let us help with repairing your windscreen chip today, so you can be back on the road fast.

Call 1800 059 829 or book online today or click here to find an O’Brien^® AutoGlass branch near you.

The post A Closer Look At Windscreen Recycling: How It Works And Where It Goes appeared first on O'Brien.

That tiny chip might not look like much as it’s only small in comparison, but many factors can cause this damage to worsen, potentially costing you a new windscreen.

We asked our O'Brien^® AutoGlass team to share some of the most common factors as to how your windscreen chip could turn into a crack, as well as their top reasons why you should have your windscreen chip repaired ASAP.

What can cause a chipped windscreen to crack?

There are 5 common reasons why your car’s windscreen may crack after a chip. However, if repaired quickly, you shouldn’t need to worry about these situations.

1. Sudden temperature fluctuations

We all know that temperature changes can cause things to expand or contract, and windscreens are no exception. For example, be careful if you’ve parked in the hot sun for a while and then decide to turn on the air-con to quickly cool it down. Blasting cold air onto a chipped windscreen might cause it to crack. Or perhaps there’s a frost that’s left some ice on your windscreen and you’re trying to get the ice off by pouring hot water over your windscreen. You might be in for a nasty shock! These are just two scenarios where shifts in temperature can cause that chip to crack. So, the longer you delay the repair, the greater the chance that temperature changes will result in further damage.

2. Bumpy terrain and vibrations

Uneven roads can also cause issues. For example, the vibrations caused by driving on gravel roads, roads that are under construction, going over a speed bump or hitting a pothole could cause a bigger problem for your chipped windscreen.  Even the slamming of a car door could be enough to cause further damage. Extreme vibrations and bumps can add to the stress that already exists at the point of a chip in your windscreen, which could result in a crack.

3. Pressure on the windscreen

The last thing you want to do is lean on the windscreen or put weight on it from an object. Given it has weakened from the chip, if you put pressure in that area, it could cause it to crack.

4. Direct Impact

It doesn’t need to be another stone chip than could cause further damage. If another object strikes the windscreen, particularly in the same spot, it could worsen the existing chip, potentially cracking your windscreen.

5. Hail and Storms

Storms can cause debris to fly, and things like small branches could be just enough to cause that chip to crack. And we all know the damage hail can do. So small or large hail stones can also cause additional damage, and not just to the windscreen.

3 reasons why you should have your windscreen chip repaired as soon as possible

There are so many scenarios outside of our control that can cause windscreen chips to worsen. We’re all guilty of ignoring it – even if it’s small and right in front of us!

Here are our top 3 reasons why you should visit your local vehicle glass expert and have your windscreens checked:

1. Chips can quickly turn into larger cracks, often when you least expect it

As mentioned above, chips happen! And there are too many scenarios that can cause a chip to crack, potentially resulting in the purchase of a new windscreen.

It’s therefore best to address any minor damage as soon as possible before it becomes a costly exercise.

2. Fixing a windscreen chip is less expensive and faster than a windscreen replacement

Our professionally trained vehicle glass technicians have the experience and tools to fix a windscreen chip in about 30 minutes. This is in comparison to a full windscreen replacement which usually takes about 90 minutes to get done.

In addition, a chip repair is cheaper than a full windscreen replacement. When you consider the time and materials involved for both processes, a chip repair makes more sense when it comes to minimising costs. And the best thing is, if your car insurance includes cover for glass damage, you could get the repair done for free! But check with your insurance provider as each company is different.

3. A windscreen repair creates less waste

Last but not the least, a chip repair is greener than a full windscreen replacement because it does not require a new piece of glass. A tiny vial of our special resin is used for a chip repair (together with our portable equipment), so the waste is minimal, fitting into the palm of your hand and weighing only a few grams.

A windscreen weighs approximately 15kg and once removed from your vehicle, it then needs to be disposed of properly for recycling.

If you’ve got a chip in your windscreen, don’t wait – call O'Brien^® today

O'Brien^® has a repair-first policy meaning that if we can repair it using our specialist equipment, we always prefer to repair a windscreen rather than replace it.

Remember, it doesn’t take much for a windscreen chip to turn into a crack.

We replace thousands of windscreens every year, but a chip repair is faster, cheaper and greener.

So, don’t wait for the chip to turn into further damage. Have your windscreen chip repaired with O'Brien^® to get you back out on the road fast.

Call 1800 059 829 today to speak to our friendly O'Brien^® experts or book online. For your nearest O'Brien^® AutoGlass branch near you, click here.

The post Will My Windscreen Chip Crack? appeared first on O'Brien.

However, not all chips can be repaired, so let’s explore what’s involved.

Can my windscreen chip be repaired?

The good news is that minor windscreen damage in the form of a small chip is generally repairable.

However, there are a few reasons that you may need to replace the entire windscreen, including:

• The chip hinders the driver’s line of sight.
• The new chip damage is close to previously repaired chip.
• There’s been too many previous repairs.
• The chip damage has gone through more than a single layer of glass.

Whether the windscreen can be repaired by O'Brien^® or not depends on three primary factors including:

1. Location of damage

If damage is located in the driver’s critical vision area, only small damage is recommended for repair under the Australian Standard. This is because the chip repair process leaves a small blemish in the glass, and it must not be of a type or size that could distract the driver’s vision.

Any damage that extends to the outer edges of the glass can make it tricky for us to apply our tool to the chip and obtain a good repair to a broken edge of the screen.

Chips in the small viewing area of cameras which look through the windscreen are also currently not recommended for repair by most vehicle manufacturers.

However, in most cases, minor windscreen chip damage can be repaired and if the damage is on the passenger side (outside of the driver’s critical vision areas) then slightly larger chips can be repaired by O'Brien^®.

2. Size and depth of the chip

A windscreen chip with a diameter of around 2.5 centimetres (roughly the size of a $1 coin) can generally be repaired on the passenger side. However, if the windscreen chip has managed to penetrate the outer layer as well as the inside layer of the windscreen glass, then it will need to be replaced.

If your chip windscreen is left unattended, then it could turn into a crack at any time, often when you least expect it. At O'Brien^®, we recommend that you get your windscreen replaced by an expert vehicle glass technician as quickly as possible after the damage occurs. Quickly having your chip repaired not only reduces the risk that it might crack but also will improve the cosmetic quality of the repair as the amount of debris trapped in the chip generally increases over time. Debris in the chip can reduce the cosmetic quality of the finished repair.

3. The severity of windscreen damage

Keep in mind that if your windscreen has taken a serious enough impact, it is most likely beyond the point of repair, so replacing it may be your only option. When in doubt, simply contact the O'Brien^® AutoGlass experts for advice on the options we have available.

For more information on assessing whether a chip can be repaired by O'Brien^®, view our previous article here.

When do I need to replace my windscreen?

The main reasons are if it is damaged beyond repair recommended by the Australian Standard, or there is significant damage obstructing the driver’s line of sight. If this is the case, then there is not really any other option than to replace it.

If you find your windscreen is leaking or whistling but is still intact and undamaged, then you should get it assessed by a vehicle glass expert. The likely outcome is that the adhesive is not doing its job and the windscreen needs to be removed and refitted, but not replaced.

Windscreen chip repair can benefit more than just you and your car

As we mentioned earlier, a repair is the ‘greener’ option when compared with a windscreen replacement. It’s also cheaper, benefiting your back pocket! And it’s faster, saving you time. How you ask? Great question!

It’s also greener

The short answer is you get to keep your existing windscreen. Windscreens weigh about 15kgs and require lots of resources to produce and transport. The repair also only requires a tiny vial of resin, which is used to fill the micro cracks, to reinforce the strength of the glass in the spot where it has been damaged.

It’s also faster

A chip repair takes just 30mins to complete where a windscreen replacement takes around 90mins.

It’s also cheaper

As you are saving your existing windscreen you don’t have the added expense of paying for a new replacement windscreen. Plus, if you have ADAS safety features such as auto braking or lane detection, you can often also have the added expense of requiring a recalibration of your forward-facing camera after a full replacement. A recalibration is not required for a chip repair.

Contact O'Brien^® for your chip repair or windscreen replacement today.

So, which is better? Repair or replace? Firstly, it depends on the circumstances. If your windscreen can be repaired, we believe there are 3 compelling reasons to choose a repair over a replacement. Our preference is always to repair if we can.

Whatever the outcome, our expert team at O'Brien^® are here to help in both situations so you cave driveway with confidence.

To get in touch, call 1800 059 829 to speak with one of our friendly team. Or to find the nearest O'Brien^® AutoGlass branch, click here.

The post Repairing VS. Replacing Your Windscreen: Which Is The Better Option? appeared first on O'Brien.

Unfortunately, however, most of the accidents we see on our roads nowadays are due to human factors often referred to as “human errors”.

The automotive industry is working tirelessly to build innovative new technology that integrates several safety-enhanced features into new cars, known as Advanced Driver Assistance Systems (ADAS).

ADAS technology works by alerting the driver to potential hazards on the road, and in some cases, it can even take control of the vehicle if necessary. Through a complex system of cameras, sensors, radars and onboard computers, these systems are designed to supplement driver capabilities or correct driver error and help to reduce accidents, injuries and fatalities on our roads.

In a previous article, we discussed the importance of ADAS, as well as some of the more common safety features found in these systems.

Now, we’ll outline why the recalibration of your car’s ADAS cameras is important to help maintain high levels of safety and performance.

What is ADAS recalibration?

Many car safety systems rely on properly calibrated cameras. ADAS recalibration is the process of checking the alignment of these cameras so these safety features can be trusted and relied upon.

At O'Brien^®, we believe the safest option is to recalibrate the forward-facing camera(s) if the manufacturer requires at the same time your windscreen is replaced.

A camera recalibration process requires specialised tools and equipment and should be carried out by trained technicians with the necessary skills to use this equipment.

The diagram below shows just some of the key features of ADAS technology, highlighting the need to ensure that each feature is working as the manufacturer intended.

When is ADAS recalibration necessary?

While it’s safe to suggest that most vehicle repairs after an accident would require the cameras and sensors to be recalibrated, there are also several other instances where recalibration is necessary that most vehicle owners overlook.

As an example, according to many manufacturer guidelines, any of the following events can potentially misalign a vehicles’ ADAS and require recalibration of the camera:

windscreen replacements

tyre changes or wheel alignments

disconnection or partial removal of cameras from their mounting

some technical repairs

Failure to recalibrate a vehicle’s camera means that the ADAS safety features may not be able to be relied upon. You could experience false warnings and alerts, distances could be misjudged and steering pull to name a few.

As you can see, it’s extremely important to ensure that you don’t overlook the recalibration process in these instances where recommended by the manufacturer for your vehicle.

O'Brien Cal-Tech^® Recalibration solution

Unique to O'Brien^®, our Cal-Tech^® ADAS Recalibration service is state-of-the-art. We recalibrate your vehicle’s forward-facing camera systems, so you can continue to rely on safety features such as auto-braking and lane detection.

The O'Brien^® Cal-Tech^® solution is supported by Bosch, updated frequently and performed by our in-house technicians who have undertaken quality technical training programmes.

On completion of the recalibration, you will receive a Cal-Tech^® Recalibration certificate so you can drive away with confidence.

See our video explainer on what to expect if your car requires an ADAS recalibration at O'Brien^®.

Making it easy at O'Brien^® AutoGlass

If your vehicle has a cracked windscreen and is fitted with ADAS technology, then O'Brien^® can perform both the windscreen replacement and the Cal-Tech^® recalibration at the same time.

So when you next need your windscreen replaced, think of O'Brien^® Cal-Tech^® and our team of expert technicians.

To speak to one of our friendly team to learn more about our ADAS service, call 1800 059 829 or click here to book online and one of our friendly experts be back in touch with you soon.

The post Enhancing Safety With O’Brien Cal-Tech® ADAS Recalibration appeared first on O'Brien.

So, you instinctively flick the windscreen wipers on – it only seems natural, right? Then, you just keep driving, with a clear view ahead of you.

If you own a car, you probably already know how important windscreen wipers are in improving your visibility, but have you ever wondered just how this fascinating device came to be?

Let’s explore the history of the humble windscreen wiper and the long and winding road it took before wipers became the crucial driving tool that they are today.

The windscreen wipers of today

Windscreen wipers play a crucial role in road safety, as the blades are designed to clear the windscreen by keeping water, snow and debris from blocking your view of the road ahead.

Considering 2021 research by AAMI reports that 34% (or 1 in 3) Australian drivers confess to having had a car accident in the rain, wiper blades play an important role in providing greater visibility while driving.

Can you imagine driving without windscreen wipers? We couldn’t as well – so we looked back to a time when they didn’t exist – and, spoiler alert, it was 1902!

The invention of windscreen wipers

The idea of the windscreen wiper first sparked on a snowy day in New York in 1902. Stuck in traffic while visiting the city, Mary Anderson watched her streetcar driver frantically remove snow from the vehicle’s windscreen – sticking his head out through the window or stopping the vehicle entirely to remove the snow that was obstructing his view.

Upon seeing this, Mary sketched the very first windscreen wiper, returned home to Alabama, hired an industrial designer and worked on her idea. The idea was simple but innovative: a lever with a rubber blade that moves back and forth across the windscreen controlled from within the vehicle.

In November of 1903, the patent for what Mary called the ‘Window Cleaning Device’ was granted, but it was only valid for 17 years.

An invention way ahead of its time

While we can’t imagine a vehicle without windscreen wipers today, manufacturers in 1903 thought they may be distracting for drivers. This, in addition to the fact that cars were not as popular then as they are today, kept Mary’s invention from finding support until the patent eventually expired in 1920.

By then, cars had gained more popularity and so did windscreen wipers. In 1922, Cadillac began installing wipers as a standard feature, with the rest of the automotive industry following suit – but neither the credit nor the profits were given to Mary Anderson.

Over the years, there have been numerous contributions and advances in windscreen wiper technology by other people. However, Mary remains the most recognised for the original idea and concept. She still lived to see the popularity of her invention, but it was only in 2011 when she posthumously received the formal acknowledgement she deserved for the invention by being inducted into the National Inventors Hall of Fame.

O'Brien^® AutoGlass also recognises the valuable contributions of Mary Anderson – a woman who didn’t drive but still invented a device that was way ahead of its time; one that has been making driving easier and safer in the rain (and snow) worldwide since 1903.

Just remember to never neglect your own wiper blades!

Now that we all have a clearer view of the history of windscreen wipers, it’s time to get a clearer view of the road with new, top-quality windscreen wipers.

Here at O'Brien^® AutoGlass, we chose to partner with the worldwide leader in wiper blades, Bosch, and offer a wide range of wipers to suit most car models.  We offer a complimentary wiper blade check with all windscreen repairs and replacements, so you can be sure of getting the best visibility at all times while driving.  Chat to our Technicians about Bosch wipers when you visit our branch.

There’s never been a better time to replace your wipers. Ask our team for details when booking your repair or replacement or at any of our O'Brien^® AutoGlass branches.

Click here for more information about our chip repairs and windscreen replacement services.

Contact us today on 1800 059 829 or book online.

The post The Windscreen Wiper: A Clear View Into A Fascinating History appeared first on O'Brien.

It gets harder to see the road, so naturally, you flick your windscreen wipers on – but hold on, what’s that noise?

That’s the ear-piercing squeak of worn-out wiper blades barely clearing your screen.

It could be time to get those replaced.

Almost every decision you make on the road is based on what you can see. This means your windscreen wipers play a humble yet vital role in helping you make better driving decisions, especially during rain or snow. This means it’s important to always ensure that your wiper blades are performing as they should.

But, how do you know when they aren’t performing properly? And when should you get them replaced?

Well, let’s find out.

How often should you replace your windscreen wipers?

A good rule of thumb is to replace your wiper blades every twelve months.

But if you live and drive in hot conditions and use your wipers a lot, this timeframe can be shorter.  So, to ensure optimal results, you should consider replacing your wiper blades as soon as you notice any change in their wiping performance.  And regularly check your wiper blades as part of your regular vehicle maintenance checklist.

Here are 5 common signs that you need new wiper blades

Like all parts of a vehicle, your wiper blades will wear out over time. Frequency of use and exposure to the elements are typically the most significant determining factors of their lifespan.

However, if you’re still unsure when to replace them, here are 5 obvious signs that it’s time:

1. Your wipers are leaving streaks on your windscreen

A streaky windscreen is one of the most common signs that your wiper blades need replacing. While a little streaking is normal, large noticeable streaks often mean that the rubber on your blade is damaged and needs replacing.

2. You’ve got unwiped sections on your windscreen

Old and worn wiper blades may no longer touch all areas on the surface of your windscreen, leaving unwiped sections that can interfere with your view of the road ahead.

This can also be caused by a bent tension strip or a deformed wiper blade due to long-term resting in the resting position in high temperatures – and is a sign that you need new blades.

3. You’re hearing a lot of squeaking and chattering

A new wiper blade removes water and debris quickly, smoothly and without a sound.

As time goes on, however, you might start to hear a screeching sound caused by weathered or hardened rubber gliding over the windscreen. Your wipers may also only clean in vertical lines.  Not only does this affect your wiper performance, but it could also start scratching your windscreen as well – meaning it’s time to get those blades replaced, pronto!

4. You’re noticing large smears across the windscreen

As we just said, wiper blades are meant to move across the glass smoothly. When they start leaving smears, it may mean your blades are missing portions of their rubber.

5. You find that the blade frame is damaged

If a particular area of your windscreen just doesn’t seem to get clean, check the frame of the blade: the rigid plastic and metal that keeps the blade in place.

This is because wiper frames can actually get damaged quite easily, which also affects the performance of your wiper blades. So, it’s important to get these replaced if you find they have been impacted in any way.

If your wipers need replacing, your local O'Brien^® experts can help.

Wiper blades are an important part of your vehicle, but general use and exposure to the elements will impact their performance over time.

When you start to notice any of the signs above, it’s time to call O'Brien for a wiper blade replacement.

O'Brien® AutoGlass now offers a wide range of Bosch Windscreen Wiper Blades. Simply speak to our Technicians about Bosch wipers when you visit our branch, and we can discuss your options.

If you have any questions, you can also call us on 1800 059 829 or book online.

The post 5 Signs You Need to Replace Your Windscreen Wipers appeared first on O'Brien.

Regular checks of your windscreen can help you spot any new chips so you can get them repaired before the chip turns into a crack. Not only is a full windscreen replacement more costly, but it also takes more time, plus it produces more waste (over a chip repair).

So, with windscreen chips, it pays to be proactive!

While some auto-glaziers and vehicle repairers can repair a chip, it’s important to know you’re putting your windscreen in the right hands to ensure the best quality chip repair possible.

To help you out, let’s discuss the things you need to know when looking for a Chip Repairer.

What is a windscreen chip?

A chip in your windscreen appears when the glass is struck by debris, and a small piece chips off the main glass piece, leaving a distracting shallow indent.

Several factors can cause windscreen chips, the most common being loose gravel, stones or fragments from the surface of the road that flick up from underneath the tyres of your own or another vehicle to hit the glass.

These little chips may seem insignificant at first, but they can easily turn from a chip into a crack quite quickly, which is why it’s important to get them repaired before they do.

Let’s talk about how to find the right auto glass expert to repair your windscreen chip.

Here’s what you need to ask when choosing a Chip Repairer:

To ensure that you’re getting your money’s worth and that your windscreen gets adequately repaired, you need to do some research.

To guide you, here are five questions to ask your Chip Repairer to ensure you are selecting the best chip repair service:

1. What type of materials will be used for the repair?

First and foremost, you must ensure the quality of the materials used on your windscreen. The higher the quality of the material, the longer the repair will last.

When repairing a chip, service providers typically apply a liquid resin to fill the gaps in the area. However, not all types of resin are the same – many other resins can deteriorate over time which can cause chips to reappear, or worse, turn into cracks.

2. What tools and technology will be used?

There are several ways to repair windscreen chips: some do it by hand and others make use of DIY kits. But to make sure that micro-cracks are efficiently repaired, steady workmanship and careful accuracy are required.

That’s why, when looking for a Chip Repairer, you must also consider their process for repairing your windscreen chips.

At O'Brien^®, we use our exclusive Advanced Repair Technology (ART) system that creates a vacuum around the chip to remove all dust and dirt particles. Then, we apply pressure to push our special resin into the chip to fill in every micro-crack accurately.

3. What kind of experience does the Chip Repairer have?

To get a quality chip repair, you want to look for an expert auto-glazier with extensive experience. This will ensure that your windscreen chips are handled with precision.

At O'Brien^®, all of our windscreen chip repairs are completed by trained automotive technicians who undertake assessments for quality and performance every two years along with additional training for continuous improvement, which ensures a high-quality repair or replacement from start to finish.

4. Will my windscreen look almost like new after the repair?

While a chip repair is not a complete cosmetic repair, it’s still important to know how your windscreen will look after the service.

In most cases, our repair will look better than the unrepaired damage, but it will not make the chip repair entirely invisible. The repair process usually leaves a minor blemish that will not interfere with the driver’s vision.

Here’s an example of a chip before and after repair by O'Brien^®.

Our technicians at O'Brien^® always make sure that the damaged area is completely filled and then cleaned and polished to leave a smooth finish.

5. What warranty do I get for the service?

Since this is a professional service, you want to make sure that you are getting a guarantee over your service provider’s workmanship, so they stand behind their work on your vehicle..

At O'Brien^®, we take the risk of the repair failing because if it does, or if we can see the repair is visibly distracting to the driver, we will deduct the chip repair cost from the cost of a replacement windscreen from O'Brien^® that would have been required in the first place. For more details on our Guarantee, see here.

Not every Chip Repairer is the same – and the answers to these five essential questions will help you decide which service provider to choose for your windscreen chip repairs.

Just remember that your windscreen is an essential part of your vehicle – so it’s important to choose the right service provider to help you maintain it for you.

O'Brien^® AutoGlass is an ideal choice for your windscreen repair needs

Using our exclusive ART (Advanced Repair Technology) system, we can inject a special resin into your windscreen chip that will fill the affected area, to prevent the chip turning into a crack.

With hundreds of locations around Australia, you can easily visit one of our local O'Brien^® AutoGlass branches or one of our mobile experts can come to you – to get you back on the road in just 30 minutes.

If you’ve got a chip in your vehicle’s windscreen, leave it to the right experts.

Contact O'Brien^® AutoGlass by calling 1800 059 829 to get your windscreen chip repair sorted today.

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