Take a moment to meet our newest Members and learn more about the strengths they bring to the Network, as well as their reasons for joining.

O’Brien Electrical & Solar North Lakes

• Director: Michael Brook, who leads a team of three dedicated office staff and eight technicians.
• Specialisation and Services: The team has completed over 2,000 successful solar panel installations and over a decade of experience in energy solutions, catering to a wide range of commercial and residential solar needs. 
• Location: Brisbane and beyond, including the Gold Coast, Toowoomba, and the Sunshine Coast.

We are excited to support director Michael Brook and his dedicated team, formerly known as Brooksies Energy Solutions, as they embark on this new chapter. Michael’s decision to join the O'Brien Network speaks volumes about our shared values and commitment to high quality work. Michael says:

“The business growth opportunities and joining a supportive Network are what drew me to O’Brien Electrical & Plumbing. So far, I appreciate the forwardness and the reciprocal relationship the Network structure offers.”

O'Brien Electrical & Plumbing Grafton

• Director: Jake Campbell, leading a team of two office staff and four technicians.
• Specialisation and services: Solar PV and solar hot water, with experience in both commercial and residential solar projects. 
• Location: Grafton, Yamba, Maclean, and Nymbodia, and all the way to Coffs Harbour and Lismore.

This expansion marks another significant milestone for Jake Campbell, who has been a valued member of our Network for over 18 years and operates across three business locations. Formerly known as Grafton Electrical, this experienced team has been serving the Clarence Valley since 1980.

As part of the O'Brien Network, O'Brien Electrical & Plumbing Grafton will benefit from the support and resources of our wider Network, including access to over 90 employees across Coffs Harbour, Lismore, and Grafton.

By joining the O'Brien Network, O'Brien Electrical & Plumbing Grafton aim to expand their resources and subsequently their location coverage, through the support of 90+ employees from Coffs Harbour, Lismore, and Grafton.

Cobram Electrical & Data

• Directors: Nic Sims, aka ‘Simmy’, who leads a team of 40 technicians and five office staff.
• Specialisation and Services: Industrial, residential, commercial, and data sectors. They hold ASP1 and ASP2 accreditations for Essential Energy in NSW, focusing on high-voltage installations and construction. They also excel in renewable energy solutions, tackling projects from small- to large-scale with expertise in grid-connected and off-grid systems.
• Location: Cobram, Victoria and the Goulburn Valley region
  

Nic looks forward to building relationships with other Network members to reach his goal of continuing to grow the business and innovate in the industry. He said:

“Joining O’Brien was a significant decision for us, as our business has reached a level where collaborating and working with other like-minded businesses in the same space is very powerful. We joined to collaborate, learn, and share practices that have helped us to grow a diverse business.”

Floyd Industries

Owner: Cameron Gilles, who leads a team of over 19 people. 

Specialisation and Services: Commercial projects, including large schools, hospitals, government, and manufacturing facilities. Specialties include switchboard design, manufacturing, and installation, as well as HVAC and refrigeration installation and servicing. 

Location: Wangaratta, Victoria 

With over 40 years of experience, Floyd Industries are looking forward to capitalising on opportunities for collaboration, learning, and growth with the Network. Cameron said:

“Joining O’Brien has real benefits for my business — well-developed systems across all the priority areas in our business, business development support with a depth of knowledge and experience supporting this, and the O’Brien Network with its ability to generate new contacts and benchmarking information.”

Wayne Castleman Plumbing

Director: Wayne Castleman, who leads a team of two office staff and four technicians.

Specialisation and Services: Commercial and industrial work, and they also service the local domestic market in service and maintenance plumbing. They also provide fire services, civil drainage, and hot water system installation. 

Location: Ballarat, Victoria 

The team are looking forward to collaborating with as many Members as they can, and plan on leveraging the Network’s experience and knowledge to advance their business operations. Their ultimate goal is to build their resources and improve operations. Wayne said:

“The business has been operating for over 26 years and we believe it is time to adapt to the latest in business systems. We plan on taking advantage of the business coaching and succession planning support offered by O’Brien Electrical and Plumbing.”

These five businesses are ready to go to the next level. By joining the O'Brien Electrical & Plumbing Network, they will unlock a world of opportunities for growth, collaboration, and success. As part of our thriving community, they will gain access to invaluable resources, expert guidance, and a network of like-minded professionals who share their passion for the industry. 

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Paul is a trailblazer in the Network and has been a key player in the numerous charity fundraising and Taskforce giving-back initiatives over the years. 

As we celebrate Paul’s 20-year journey with us, we look back on how his commitment to excellence and the support system of the O’Brien and Laser Group contributed to the longevity of his business in Victoria.

Joining the O'Brien Network: A Transformational Step

Paul’s relationship with O’Brien began in 2004, when his Greensborough electrical business joined the O'Brien Network, which was then known as Laser Electrical and Plumbing. Paul’s business was the first to join when the Network launched in Australia.

Paul established his business in 1987 and had grown a successful operation. However, it was the decision to join O’Brien that marked the beginning of a new chapter filled with even greater possibilities. He quickly recognised that O’Brien was not just a network but a family of businesses committed to helping each other thrive. Paul said:

“It gives you someone to lean on, especially in the early days,”

Joining the Network brought advantages with it, like a bigger brand name. Paul said:

“My wife, Jenni, and I started the business together, and she handled the bookkeeping and invoicing. In 2004, I decided to change the name on the front door because I felt we needed a recognised brand, not just a personal name. That’s why we joined Laser — because it offered that reliable branding.”

Technological Improvements and Staying Ahead

One of the significant advantages of being part of the O’Brien Network has been access to cutting-edge technology.

Before joining the franchise, Paul’s business relied on manual processes for job tracking and invoicing. O’Brien helped Paul streamline these processes. The introduction of software like LaserPrO’ was a game-changer for the business, enabling Paul to scale up while maintaining efficiency. Paul said:

“There were big leaps in professionalism and software. In the early days, cash flow was a constant challenge, and I was always chasing payments. Back then, I used to carry a book listing all the jobs, trying to track everything manually. But with Laser and O’Brien, things have changed significantly. The right software made a huge difference — helping us track jobs, invoice faster, and manage everything more efficiently.

Today, the software allows us to easily expand as needed, whether it’s adding more mobile apps or email addresses. It’s seamless support that has helped our business grow.”

This focus on innovation has kept Paul’s business competitive in a fast-evolving industry. Being part of the O’Brien Network provided resources and tools that would have been difficult for a small, independent business to implement on its own.

Expansion and Embracing Change

From an already strong electrical division, Paul expanded into the plumbing market, an area led by his nephew. Today, Paul’s business operates with a team of around 30 employees across both divisions, allowing them to maintain a strong presence in the electrical and plumbing sectors.

The expansion into the Melbourne CBD market has not been without its challenges. Paul acknowledges that it is a competitive space with many players. However, with the opening of a new office in Collingwood, his business is well-positioned to tap into the potential of the vibrant Melbourne CBD.

The diverse service offering, along with a strong team, has enabled Paul’s company to take on larger projects and cater to a wider customer base.

Networking and Community: The O'Brien Advantage

One of the most rewarding aspects of Paul’s journey with O’Brien has been the power of its community. Being part of the O'Brien family has enabled Paul to leverage the strength of the network, allowing his business to expand its reach and tackle large-scale projects.

A key example of this is the company’s ability to service national clients like 7-Eleven and Starbucks, providing solutions across hundreds of stores in Australia. The trust and connection within the network make these large-scale projects possible. Paul said:

“We’ve been providing service to 7-Eleven and petrol stations for over 20 years, solving problems nationally thanks to the support of the O'Brien Group. They could give us a single issue, and we’d be able to fix it across 700 stores in Australia.

Our strength lies in reliability, prompt service, and effectively solving customer problems.”

The annual O’Brien conferences have also played a crucial role in Paul’s journey. Having attended more than 20 conferences, Paul views these events as an essential part of his professional development.

The blend of learning from industry experts and connecting with other Members creates an environment where both personal and business growth flourish. Paul said:

“The networking and friendships from the conferences are the most important part of the O'Brien Network. It gives you people you can talk to, learn from, and share experiences with. Everyone is like-minded and in a similar position, which makes those connections the best part of being in the Network.”

Paul also values the opportunity to bring his staff to these conferences, giving them a break from the usual work environment while investing in their professional growth.

A Story of Success in the Network

Paul Harty’s 20-year journey with O’Brien Electrical & Plumbing showcases the power of connection, community, and adaptability.

His business’s growth from a small family operation into a national provider of electrical and plumbing services is a testament to the value of partnership within the O’Brien Network. Paul said:

“To those looking for support in growing their business and managing the day-to-day, it’s a great group to be part of. The Network helps you step forward in your business much faster than you would on your own.

It offers honest support, from providing the right tools and resources to fixing issues quickly. It’s like having a professional team backing you, so you can stay ahead of the competition.”

Supported by a strong team and a commitment to innovation, Paul’s business continues to thrive, and his future remains bright as he looks ahead to new challenges and opportunities.

The post Celebrating 20 Years: Paul Harty’s Journey with O’Brien appeared first on O'Brien.

Solar thermal heaters heat water using the sun’s thermal energy, conducted through solar thermal panels. The panel consists of tubes filled with a liquid, often glycol with antifreeze. The Sun heats the liquid, which then warms your hot water tank.

O’Brien Electrical & Plumbing experts are here to help guide customers in sustainable technology as we become more aware of the impacts of climate change. We also recognise the effects of sustainable technology on energy costs, including types of products you’re currently using, fuel costs and variations in electricity supply and demand. 

O’Brien Electrical & Plumbing is committed to providing customers with eco-friendly technology options so that together we can help reduce our impact on the environment. Find your local expert by going to obrien.com.au.

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Based in Penrith, Immerse Plumbing & Gas provides its services to all residential and commercial clients across Sydney and the Blue Mountains and travel as far as the Hunter and Wollongong regions. Immerse Plumbing & Gas is a young business that has, and continues to receive great recognition for their quality work and service, which has contributed to their nomination and being a finalist for the Australian Small Business Champion Awards & the Local Business Awards.

Immerse Plumbing & Gas prioritises customer satisfaction above all else, which is reflected in their workmanship and the reputation they’ve developed in such a short period of time. The support and benefits of being an O'Brien Network Member ensures this level of quality and satisfaction can be maintained and further built upon, all whilst forging long-lasting relationships with their customers. 

Harley Davys, who is the Director of Immerse Plumbing & Gas, saw the O'Brien Network and the resources offered as an opportunity for growth and support that was too good to pass up! Harley and his team are excited to be a part of a network of like-minded individuals and businesses that are striving to do better!

Shawn Tracey, Head of Network Growth for O'Brien Electrical & Plumbing, said, “Immerse Plumbing & Gas is an exciting addition to our network that will be servicing the southwest & greater west regions of NSW. Director, Harley Davys is not just ambitious but focused on improving all aspects of his business to accelerate its growth and success beyond the Penrith region.

On behalf of the O'Brien Electrical & Plumbing family, welcome Immerse Plumbing & Gas!”

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The business currently has eight staff on the tools and one in admin. They are experts in customer service and specialise in residential, commercial projects, and service and maintenance. Servicing predominantly the North West, Sydney metropolitan, and Central Coast areas.

The decision to join the O'Brien Group was based on the great strength in shared growth and the benefits that come with being involved in a broad network of like-minded and ambitious business operators. The business is looking forward to the support from Area Managers/ other business resources and implementing future growth strategies.

Shawn Tracey, Head of Network Growth for O'Brien Electrical & Plumbing, said, “The O'Brien model can provide the tools & key resources needed to help their business tap into further growth opportunities while being structurally sound within their two business locations. These businesses have the potential to grow and thrive within our network as they are open to change and leveraging all the network has to offer.”

Their long-term goal is to expand and to systematise their business to operate independently of both Adam and Sean. The team sees great value in having the right systems to streamline their operations.

Chris Leslie, Director of the O'Brien Electrical & Plumbing Group, said, “It is really pleasing to have two new O'Brien Electrical locations opening for our Member network in Sydney. I am looking forward to seeing Adam and Sean’s business growth and success in the years ahead.”

On behalf of the O'Brien Network, welcome Adam & Sean, now trading as O'Brien Electrical Thornleigh & O'Brien Electrical Macquarie Park!

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How do you know when it’s time to upgrade your plumbing? We’ve consulted our O'Brien plumbing experts and here are the top 5 signs your plumbing system needs to be refurbished.

1. Noisy pipes

Water is meant to run smoothly through pipes, noisy and rattling pipes could be due to a number of factors. These include water hammer, loose piping, worn out washers, faulty valves and worn out assembly. A high pitched sound is usually worn out washers whereas a water hammer is a low vibrational sound. If left unattended these noisy pipes can cause leaks and damage to the property.
Call an O'Brien plumbing expert to secure your pipework and ensure they don’t cause further problems down the track.

2. Low water pressure

Showering with low water pressure? Taps hardly running? This could be due to worn out shut off valves that may reduce the flow of water. It may be time for an upgrade as the worn out valves can’t handle the capacity of water flowing through. An experienced O'Brien plumber can help you locate the issue and solve the water pressure problem.

3. Corroded pipes

Over time corrosion can happen to your pipes, affecting the pipes from the inside and out. If your pipes need maintenance or repairs it may be time to upgrade. Different materials last longer than others, but no matter the material pipes wear out depending on usage.

The potential lifespan of different pipe materials:

Copper: 50 years

Brass: 80-100 years

Galvanised steel: 60-70 years

UPVC: 100years

It may be the case for some older houses that lead pipes are used. In the 1980s lead pipes were banned from production due to not being safe. If your current home plumbing system involves lead pipes we recommend making a system upgrade a priority.

Talk to an O'Brien plumbing expert about your options, we suggest using UPVC, PEX and copper for your plumbing lines.

4. Water discolouration

Water discolouration is a telltale sign that your plumbing system needs an upgrade. Sometimes the problem is temporary and can be fixed by letting the water run for 10-15 minutes. The most common reason is corrosion which we explained earlier, though it could also be due to a faulty valve or a reverse flow. A plumbing professional can conduct a thorough inspection of the plumbing system and help you find a solution.

5. Vent and Drain Lines

Another important aspect of your home’s plumbing system is drain and vent lines. They are crucial components of your home’s sewer system. Drain and vent lines assist in the circulation loop and smooth running of your home’s sewerage system. Many vents don’t open to ‘free’ air which is a pivotal component to regulating the air pressure within the plumbing.
If you notice your toilet bubbling and water level rising and falling it may be a sign that it’s time to overhaul your current plumbing lines.

O'Brien plumbers can retrofit and replace damaged pipes, repair leaks or perform a complete plumbing system upgrade. If you start to notice any of the above issues, jump on the phone today for a quote.

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The renewable energy industry is evolving and growing in popularity. O'Brien Electrical & Solar Maroochydore provide the latest in electrical technology and service a range of commercial and domestic properties. They can assist with the design, planning and installation of electrical systems and so much more.

They have a trusted reputation in commercial & domestic off-grid & on-grid solar in the local region, with their focus on servicing Brisbane and Sunshine Coast through to Greater North Queensland. Joining the O'Brien Electrical & Plumbing network will offer Andy and the team the opportunity to expand their operations beyond the Hinterland/Southern Queensland region. They also plan to improve the foundations for the next generation, with Andy’s two sons, Sam and Alex, both already working in the business.

Head of Network Growth for O'Brien Electrical & Plumbing, Shawn Tracey said “The O'Brien Electrical & Plumbing model can provide the structure and support required to further the success that Ahlec Solar & Electrical has had in the market to date. We are very excited to see another excellent trade business join us on the Sunshine Coast, and can’t wait to see Andy and his team thrive within the O'Brien network.”

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Ben Seedon, Plumbing Service Manager for O'Brien Electrical & Plumbing Grange says “There was an opportunity for Phill to expand the business into Adelaide as I was moving cities from Melbourne to Adelaide to live closer to family. The business decision to move into the SA market made sense as we could service some of our national clients locally in each city. I’m excited to continue to provide our current clients with quality workmanship and service, and to now expand our services in our local area to make a positive impact in the local Grange community.”

The expansion into the South Australian market was the next logical step for Phill and Lisa with the business specialising in commercial electrical & plumbing maintenance, general works, emergency plumbing and air conditioning; the business has established its electrical and plumbing team over the past 2.5 years and is steadily growing both trades.

Shawn Tracey, Head of Network Growth for O'Brien Electrical & Plumbing says “Phill and Lisa have proven themselves as great business operators but also as Members who are invested in the betterment of the O'Brien network and brand. They have seen consistent growth within their O'Brien Electrical & Plumbing Vermont business while building future value for their employees by expanding their business footprint. Phill and Lisa’s commitment to expansion within O'Brien is exciting and a real testament to the hard work they’ve both put in over the years.”

Iain Hunter, Area Manager for SA and WA says “O'Brien Electrical & Plumbing Vermont’s expansion into SA with the establishment of O'Brien Electrical & Plumbing Grange’s operation recognises the opportunity to build the value proposition of the O'Brien/Laser group. Adding their unique skills, resources and personalities to our SA Network Hub increases the wealth of our collective family of businesses. We look forward to their contribution to our overall growth and culture as we move into a new period of prosperity.”

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The business currently has 11 staff on the tools and 1 in admin. They specialise in an array of sectors and services including custom solar solutions design and installation, commercial projects, repairs and maintenance & shop fit-outs. They have installed over 2,000 Solar power installations since 2015.

As a business, they were most interested in joining the O'Brien Group because Matthew feels it offers him the opportunity to work in a team environment of independent business owners, with the ability to network, and share best practices. He is also looking forward to being able to grow on what has already been achieved so far.

Head of Network Growth for O'Brien Electrical & Plumbing, Shawn Tracey said “Since inception Mathew Cole’s business has maintained a great reputation while expanding its expertise within the Electrical Industry. Matt’s diverse business experience matched with a strong ambition for growth, I have no doubt that through the power of the network and our market-leading systems Matt will evolve his business and exceed his expectations for the business looking forward. We are thrilled to have such a successful & reputable operator flying the O'Brien flag in Warrnambool Victoria.”

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Josh Butler says “After receiving numerous requests from our clients asking for us to add Plumbing services – we finally did it.”

Josh continued “We are excited to provide consistent, quality service to our existing customers, as well as the opportunity this presents to reach out to new clients to form long-term relationships. We are also pleased to introduce the Head of Plumbing – Jason Barry to the rest of our network.”

Josh originally joined the Laser network back in mid-2016, before transitioning his business across to the O'Brien Electrical brand in 2020. Since then, Josh and his team have achieved significant growth and have been focusing on improving the business’s structure and capabilities, going from 4 employees back in 2016 up to today’s impressive total of 90+ staff. The new venture into the plumbing market has also coincided with a relocation to another larger commercial premises in Rowville to accommodate for their current and future expansion activities.

Cecilia Catanghal, General Manager of O'Brien Electrical & Plumbing Rowville says “We are extremely grateful that our plumbing division will be another avenue to help a lot of people. It is definitely another milestone that our team has worked hard to accomplish. We are fortunate for the support of our clients and our team to confidently launch the O'Brien Plumbing Rowville division.”

Sean McIntyre, Senior Relationship Manager for O'Brien Electrical & Plumbing, says “O'Brien Electrical Rowville has recently been the network leaders in accelerating the growth of their electrical business. They have rightly recognised the unique opportunity to leverage the strong brand recognition in their region, combined with their proven expertise in Sales and Business Development, to diversify into plumbing services to launch this new business division under the O'Brien brand.”

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